Find quick answers to the most common questions below. Can’t find what you’re looking for? Contact us.
How do I place an order?
Choose your bag, select your preferred size and colour, click the add to bag button and complete checkout. You’ll receive an order confirmation by email.
Which payment methods do you accept?
All available payment methods are shown at checkout. See our Payment Policy for details.
How long does delivery take?
Delivery times depend on your location. You’ll find the full details in our Delivery Policy.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking information.
Can I return or exchange an item?
Yes — please review our Return & Refund Policy for conditions and how to start a return.
How should I care for my bag?
Keep your bag away from prolonged direct sunlight and moisture, store it in its dust bag when not in use, and gently wipe it with a soft, dry cloth.
How do I contact customer support?
Email us at mellondon491@gmail.com and we’ll get back to you as soon as possible.